Regional Director of Operations

Job Summary

If you're energized by building, growing, and improving operations, this role offers the opportunity to make a meaningful impact. Supporting a growing portfolio of hospitality operations, you'll help launch new locations, build high-performing teams, design innovative programs, and create exceptional guest experiences.

We're seeking a leader who embraces change, thinks creatively, and enjoys turning ideas into operational success. As the business continues to expand, you'll partner with leaders across multiple markets to drive growth, develop talent, and bring new concepts and initiatives to life.

This position requires up to 90% travel throughout Texas and Oklahoma and plays a key role in supporting operations within a dynamic 24/7 environment.

This role includes a car allowance. Relocation assistance may be offered for the right candidate, subject to company guidelines.

The Regional Director of Operations provides strategic leadership across multiple districts, driving service quality, operational consistency, and business success. Overseeing District Managers (DMs), this role champions operational best practices, efficiency, and team development. Reporting directly to senior executive leadership, the Regional Director ensures compliance with brand standards, financial growth, operational consistency, and high employee engagement throughout the region. The role fosters a culture of accountability, innovation, and exceptional customer experiences while managing regional budgets and performance strategies.

Key Responsibilities

• Multi-Unit Operational Leadership: Provide direct oversight and strategic direction to District Managers and General Managers, ensuring operational excellence, brand consistency, and compliance across all locations.
• Talent Management & Leadership Development: Recruit, mentor, and evaluate DMs; build a strong leadership pipeline and drive succession planning and team engagement across the region.
• Financial Performance & Business Strategy: Oversee regional financial results, P&L performance, budgeting, and revenue growth strategies, analyzing metrics to maximize profit and efficiency.
• Quality Control & Brand Standards: Conduct regular site visits and operational audits to ensure adherence to company policies, safety standards, and service quality.
• Customer Satisfaction & Client Relations: Partner with DMs and support partners to maintain high levels of customer satisfaction, resolve escalated operational issues, and foster strong client relationships.
• Strategic Growth & Initiative Execution: Lead regional rollouts of corporate initiatives, technology implementations, and operational enhancements to support business expansion.

Preferred Qualifications & Competencies

• Bachelor’s degree in Business Administration, Hospitality Management, Operations, or a related field (or equivalent practical experience).
• 5+ years of multi-unit operations leadership experience in high-volume hospitality, corporate services, or retail environments, directly managing District Managers.
• Experience supporting new business openings, operational transitions, or multi-site growth initiatives is preferred.
• Proven track record of driving operational excellence, consistency, and process improvements across multiple districts while maintaining adherence to brand standards.
• Demonstrated capability in executive leadership, talent acquisition, succession planning, and mentoring district leadership teams to build strong operational capability.
• Strong financial acumen with extensive experience managing multi-site P&L budgets, revenue strategy, cost controls, and performance metrics analysis.
• Exceptional client relationship management, strategic communication, and change management skills, with the ability to lead strategic initiatives and support business growth.

Our Core Values:

We believe we’re better together. As one team spanning coast to coast, our core values guide our actions, shape our culture, and define our service.

Hospitality

Great hospitality starts with demonstrating genuine care for others. We do this through great food, thoughtful service, and safe, responsible practices that protect our guests and teams.

Kindness and Respect 

Two words that go hand-in-hand in what our work is truly about: taking care of people. Everyone has a seat at our table. We take the time to understand others and listen, valuing diverse perspectives and responding with compassion and empathy.

Trust 

We earn trust by doing what we say we’re going to do and taking ownership. We understand people count on us to deliver with consistency, honesty, and accountability across every location and line of business.

Innovation 

We embrace fresh thinking and collaboration to find smarter ways to serve. With the flexibility to adapt across industries, we design dining and workplace solutions that move our clients, partners and teams forward.

Excellence 

Excellence is how we operate daily. We hold ourselves to high expectations and take pride in our work. We lead with energy, creativity, and a service mindset that turns everyday into something exceptional.